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How it worksLive demoChrome side panelAI connector (MCP)IntegrationsHubSpotTrust CenterSecurityAI and your dataFree SOP generatorAI diagram generatorFlowchart makerVoice to diagram

Solutions

Process documentationDiscovery callsSOP creationData flow diagramsAutomation designProcess improvementITEngineeringSales and SEOperationsProduct and UXCustomer successFinancial servicesHealthcareConsultingSoftware and SaaSManufacturingPublic sectorView all solutions

Resources

Resource centerFlow diagram examplesTranscript to flowchartProcess mapping workshopsWho it is forSOP templateProcess map templateFlowchart templateSwimlane process mapWavelength vs LucidchartWavelength vs VisioWavelength vs MiroAll comparisons

Pricing

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For customer success teams

Give every customer one clear plan from kickoff to go live

Map the customer's process on the kickoff call. Share the diagram. Use it to run the implementation and the next renewal review.

Start freeTry the live demo

Free plan, no card. Starter $4.99 and Pro $9.99 per month.

ACTORKickoff call STEPConfigure DECISIONUAT passed? Yes STEPGo live No STEPFix and retest Dashed amber: a connection the AI inferred. Confirm it before you share.
Example: the flow Wavelength builds from the walkthrough below.

Shared plan

The customer and your team work from the same diagram, not from a long email thread.

No lost context

Sales attaches the discovery map to the deal. You start with what the customer already said.

Clear escalations

Map the support and escalation path so the customer knows who to call.

How customer success teams use Wavelength

Kickoff to go live

The implementation plan as a flow.

See the example

Customer onboarding

From signed contract to first value.

See the example

Customer success guide

The full guide for CS and implementation teams.

Read the guide

Escalation paths

Support tiers and response steps.

See the example

Data migrations

Handoffs during a data migration.

See the example

ERP programs

Map processes for an ERP implementation.

Read the guide

See all flow examples

From the conversation to the map

This is an example walkthrough. Wavelength places each part on the canvas as it hears it.

What someone says"After the kickoff, we configure the account. The customer runs UAT. If it passes, we go live. If it fails, we fix the issues and they test again."
What Wavelength builds
  1. Actor: Kickoff call with the customer
  2. Step: Configure the account
  3. Decision: Did UAT pass?
  4. Yes branch: Go live
  5. No branch: Fix the issues and retest

Features for customer success

Live diagram building

Hold the mic and talk. Actors, systems, decisions, and data stores appear on the canvas as you name them.

Present mode

Show the flow full screen on a call and walk the group through it step by step.

Share links

Send a link to a flow. The person who opens it does not need an account.

Email recap

Email the flow with an AI recap to a customer or a teammate. Included in Pro.

Version history

Restore an earlier version of a flow. Included in Pro.

Shared team folders

Invite your team once and keep one shared flow library. Included in Pro.

Popular integrations for customer success

All plans

Chrome side panel

Open Wavelength beside any browser tab and build the diagram while the call runs.

Get more details Via Chrome

Teams, Meet, and Zoom

Use the side panel beside a web call, or upload the recording after the call.

Get more details All plans

HubSpot

Attach the diagram, a written summary, and a live link to a HubSpot deal as a note.

Get more details Export

Any CRM

Copy a CRM note with the flow summary and link. Paste it into Salesforce, Pipedrive, or any CRM.

Get more details Import

Recordings and transcripts

Upload .mp3, .m4a, .wav, .mp4, or .mov files, or .vtt, .srt, .txt, .docx, and .pdf transcripts.

Get more details All plans

PowerPoint and Google Slides

Export the flow as a .pptx file and drop it into the deck for the next meeting.

Get more details

See all integrations

Plans for every team size

Free$0

5 saved flows. No card.

Starter$4.99/month

50 new graphs a month, 4 mic hours, your own logo.

Pro$9.99/month

Unlimited graphs, 10 mic hours, teams, version history.

Annual billing gives you 2 months free. Every new account starts with 7 days of Pro, no card needed. See full pricing.

Additional resources

Run a process mapping workshop

Guide: plan the session, capture the process, confirm the map.

Read now

Flow diagram examples

37 example flows for sales, data, IT, finance, and operations.

Read now

Swimlane process map

How to show handoffs between teams in one diagram.

Read now

Common questions

Can I share the implementation plan with the customer?

Yes. Send a share link that opens without an account, or export a PDF or a PowerPoint slide.

Can I see the discovery map from the sales team?

Yes, when sales attaches the flow to the HubSpot deal or shares it with you in a team folder.

Can I use it on customer calls?

Yes. Use the Chrome side panel beside Zoom, Teams, or Meet on the web.

Which plan fits a CS team?

Pro at $9.99 per user per month includes teams, shared folders, version history, and email recaps.

Wavelength for every team

Sales and solutions engineering

On discovery, the seller who shows the customer their own process earns trust.

Learn more

Software and SaaS

In a software company, every team explains processes all day.

Learn more

Process documentation

Talk through how the work runs.

Learn more

See all solutions

Bring Wavelength to your customer success team

Talk through a process. Watch the diagram build itself.

Start freeTry the live demo

The free plan needs no card. The demo needs no account.