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Process documentationDiscovery callsSOP creationData flow diagramsAutomation designProcess improvementITEngineeringSales and SEOperationsProduct and UXCustomer successFinancial servicesHealthcareConsultingSoftware and SaaSManufacturingPublic sectorView all solutions

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Resource centerFlow diagram examplesTranscript to flowchartProcess mapping workshopsWho it is forSOP templateProcess map templateFlowchart templateSwimlane process mapWavelength vs LucidchartWavelength vs VisioWavelength vs MiroAll comparisons

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Process improvement

See the current state clearly. Then design the future state.

Interview the people who do the work. Wavelength maps what they say, with the rework loops and waits included. Then copy the flow and redesign it.

Start freeTry the live demo

Free plan, no card. Starter $4.99 and Pro $9.99 per month.

ACTORClaim filed STEPAdjusterreview DECISIONDocscomplete? Yes STEPApprove payout No STEPRequest docs Dashed amber: a connection the AI inferred. Confirm it before you share.
Example: the flow Wavelength builds from the walkthrough below.

Capture what really happens

People describe the real process, with the workarounds. You map that, not the policy document.

Spot the loops

A "send it back" branch is a rework loop. You see each one on the map.

Compare versions

Duplicate the flow for the future state and keep the current state for the before and after.

Where teams improve processes with Wavelength

Claims handling

From the claim intake to the payout.

See the example

Mortgage applications

Every handoff from the application to closing.

See the example

Order to cash

Find the delays between the order and the payment.

See the example

Change requests

Standard change requests with approvals and checks.

See the example

Vendor security review

The review steps and who signs off.

See the example

Incident management

Detection, response, and the post-incident review.

See the example

See all flow examples

From the conversation to the map

This is an example walkthrough. Wavelength places each part on the canvas as it hears it.

What someone says"The claim comes in and an adjuster reviews it. If the documents are complete, they approve the payout. If not, we request the documents, and that can take a week."
What Wavelength builds
  1. Actor: Customer files a claim
  2. Step: Adjuster reviews the claim
  3. Decision: Are the documents complete?
  4. Yes branch: Approve the payout
  5. No branch: Request documents (wait time named in the call)

Features for process improvement

Live diagram building

Hold the mic and talk. Actors, systems, decisions, and data stores appear on the canvas as you name them.

Current and future state compare

Compare two flows side by side or as an overlay. See what was added, removed, and changed, with a summary you can export.

Process metrics

Add active time and wait time to each step. See a heat map of the slow steps and export the metrics as a .csv file.

Swimlanes

Switch the flow to swimlanes with one click. Each actor gets a lane, so every handoff is easy to see.

BPMN 2.0 export

Export a .bpmn file for Camunda, bpmn.io, or any BPMN tool.

Recording and transcript import

Upload audio or video up to 120 minutes, or a .vtt, .srt, .txt, .docx, or .pdf transcript, and get the flow.

Popular integrations for process improvement

Import

Recordings and transcripts

Upload .mp3, .m4a, .wav, .mp4, or .mov files, or .vtt, .srt, .txt, .docx, and .pdf transcripts.

Get more details All plans

Chrome side panel

Open Wavelength beside any browser tab and build the diagram while the call runs.

Get more details Import

Microsoft Visio

Import Visio .vsdx files in your browser. Each file becomes an editable flow.

Get more details Import and export

Lucidchart

Import Lucidchart diagrams exported as .vsdx. Export a flow as .drawio to open in Lucidchart.

Get more details All plans

PowerPoint and Google Slides

Export the flow as a .pptx file and drop it into the deck for the next meeting.

Get more details MCP

Claude and ChatGPT

Add the Wavelength connector. Ask your AI assistant to create, read, or edit a flow in plain English.

Get more details

See all integrations

Plans for every team size

Free$0

5 saved flows. No card.

Starter$4.99/month

50 new graphs a month, 4 mic hours, your own logo.

Pro$9.99/month

Unlimited graphs, 10 mic hours, teams, version history.

Annual billing gives you 2 months free. Every new account starts with 7 days of Pro, no card needed. See full pricing.

Additional resources

Value stream map template

Find waste and wait time across a process.

Read now

SIPOC diagram

Suppliers, inputs, process, outputs, and customers on one page.

Read now

Document a current state process

Guide: map how the work runs today before you change it.

Read now

Common questions

Can I map the future state in the same tool?

Yes. Duplicate the current state flow and edit the copy by voice or text. Then use Compare to see the before and after.

Can I run a process mapping workshop with Wavelength?

Yes. Present the flow on the screen and build it while the group talks. Read the workshop guide for a step by step plan.

Does Wavelength support BPMN?

Yes. Export any flow as a BPMN 2.0 .bpmn file for Camunda, bpmn.io, or another BPMN tool.

Can I compare the current state and the future state?

Yes. Open Compare to see two flows side by side or as an overlay, with the added, removed, and changed steps and a change summary in Markdown.

Wavelength for every team

Process documentation

Talk through how the work runs.

Learn more

Consulting

Consultants spend days turning workshop notes into diagrams.

Learn more

Financial services

Loan files, claims, and approvals pass through many hands.

Learn more

See all solutions

Put Wavelength to work on process improvement

Talk through a process. Watch the diagram build itself.

Start freeTry the live demo

The free plan needs no card. The demo needs no account.