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Standard Change Request process diagram

This is a worked example. Wavelength built the diagram below from the description on this page. Nobody drew it by hand.

What was said

An engineer files a change request in ServiceNow. The system runs a risk check. If the risk is high, the change advisory board reviews and approves it. If the risk is low, it is auto-approved. The change is scheduled for a maintenance window. The engineer deploys the change. After deployment, the engineer verifies the change. The change is closed in ServiceNow.

The diagram

G n1 Engineer n2 File Change in ServiceNow n1->n2 files n3 Risk Check n2->n3 runs n4 High Risk? n3->n4 checks n5 CAB n4->n5 Yes n7 Schedule Maintenance Window n4->n7 No n6 CAB Review n5->n6 reviews n6->n7 approved n8 Deploy Change n7->n8 scheduled n9 Verify Change n8->n9 deploys n10 Close in ServiceNow n9->n10 verifies n11 Change Complete n10->n11 closes
Hexagons are systems. Cylinders are data stores. Diamonds are decisions. Rounded orange boxes are people and teams. A dashed amber arrow is a link the AI inferred. Pink arrows are decision branches. Blue arrows move data.
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What is in this flow

Steps

  1. Engineer
  2. File Change in ServiceNow (Engineer)
  3. Risk Check
  4. High Risk?
  5. CAB
  6. CAB Review (CAB)
  7. Schedule Maintenance Window (Engineer)
  8. Deploy Change (Engineer)
  9. Verify Change (Engineer)
  10. Close in ServiceNow (Engineer)
  11. Change Complete

Mermaid code

Copy this into any Markdown file, GitHub README, or Mermaid Live to render the same flow.

flowchart TD
  n1(Engineer)
  n2([File Change in ServiceNow])
  n3{{Risk Check}}
  n4{High Risk?}
  n5(CAB)
  n6[CAB Review]
  n7[Schedule Maintenance Window]
  n8[Deploy Change]
  n9[Verify Change]
  n10[Close in ServiceNow]
  n11([Change Complete])
  n1 -->|files| n2
  n2 -->|runs| n3
  n3 -->|checks| n4
  n4 -->|Yes| n5
  n4 -->|No| n7
  n5 -->|reviews| n6
  n6 -->|approved| n7
  n7 -->|scheduled| n8
  n8 -->|deploys| n9
  n9 -->|verifies| n10
  n10 -->|closes| n11

Map your own process

Describe your version out loud, or paste the transcript of a call. Wavelength draws the flow as you talk, and you can edit it by voice, by prompt, or by hand.

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This example is part of our guide for IT runbooks.

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