IT operations template
Standard Change Request template
Engineer files change, risk check, CAB, schedule, deploy, verify. This template has 11 shapes: 1 decision, 2 people and teams, and 1 system or data store.
Free plan, no card. Opens in the Wavelength editor.
- Engineer Person or team
- File Change in ServiceNow Start
- Risk Check System
- High Risk? Decision
Yes: CAB. No: Schedule Maintenance Window - CAB Person or team
- Schedule Maintenance Window Step
- CAB Review Step
- Deploy Change Step
- Verify Change Step
- Close in ServiceNow Step
- Change Complete End
An engineer files a change request in ServiceNow. The system runs a risk check. If the risk is high, the change advisory board reviews and approves it. If the risk is low, it is auto-approved. The change is scheduled for a maintenance window. The engineer deploys the change. After deployment, the engineer verifies the change. The change is closed in ServiceNow.
Wavelength drew this flow from the conversation above. Say your own version and it draws yours.
Who uses this template
IT operations teams use it as a starting point. Runbooks for incidents and change requests. See how it operations teams use Wavelength.
Start from it
Open the template and the flow is on the canvas, laid out and ready to edit.
Change it by talking
Say what is different in your team. Wavelength adds, removes, and renames the shapes for you.
Send it
Share a link, or export to PNG, PDF, PowerPoint, draw.io, BPMN, or an SOP document.
Related templates
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Questions
Is the standard change request template free?
Yes. Every Wavelength plan can open this template, the Free plan included. The Free plan saves up to 5 flows and needs no card.
Can I change the template to match my process?
Yes. Open it, then describe what is different in your team, by typing or by holding the mic. Wavelength edits the flow to match. You can also drag, rename, and delete shapes by hand.
What can I export the template to?
Exports include PNG, PDF, PowerPoint, draw.io and Lucidchart, BPMN 2.0, Mermaid, an SOP document, n8n, and a CSV of steps.
Open the standard change request template
It opens in the editor, ready to change by talking.