IT operations template
Major Incident Response template
PagerDuty alert, triage, severity, commander, status page, postmortem. This template has 10 shapes: 1 decision and 2 people and teams.
Free plan, no card. Opens in the Wavelength editor.
- PagerDuty Alert Start
- On-Call Engineer Person or team
- Triage Alert Step
- High Severity? Decision
Yes: Incident Commander. No: Apply Fix - Incident Commander Person or team
- Apply Fix Step
- Update Status Page Step
- Verify Fix Step
- Write Postmortem Step
- Incident Closed End
An alert fires in PagerDuty and pages the on-call engineer. The on-call engineer triages the alert. If the severity is high, an incident commander is assigned. If the severity is low, the engineer fixes it directly. The incident commander updates the status page. The fix is applied and verified. After the incident, the team writes a postmortem.
Wavelength drew this flow from the conversation above. Say your own version and it draws yours.
Who uses this template
IT operations teams use it as a starting point. Runbooks for incidents and change requests. See how it operations teams use Wavelength.
Start from it
Open the template and the flow is on the canvas, laid out and ready to edit.
Change it by talking
Say what is different in your team. Wavelength adds, removes, and renames the shapes for you.
Send it
Share a link, or export to PNG, PDF, PowerPoint, draw.io, BPMN, or an SOP document.
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Questions
Is the major incident response template free?
Yes. Every Wavelength plan can open this template, the Free plan included. The Free plan saves up to 5 flows and needs no card.
Can I change the template to match my process?
Yes. Open it, then describe what is different in your team, by typing or by holding the mic. Wavelength edits the flow to match. You can also drag, rename, and delete shapes by hand.
What can I export the template to?
Exports include PNG, PDF, PowerPoint, draw.io and Lucidchart, BPMN 2.0, Mermaid, an SOP document, n8n, and a CSV of steps.
Open the major incident response template
It opens in the editor, ready to change by talking.