Operations and SOPs template
Refund Request SOP template
Agent checks the order, manager approves over a limit. This template has 10 shapes: 2 decisions, 2 people and teams, and 1 system or data store.
Free plan, no card. Opens in the Wavelength editor.
- Customer Emails Start
- Payment Processor System
- Support Agent Person or team
- Check Order Step
- Under $100? Decision
Yes, under limit: Issue Refund. No, over limit: Manager - Issue Refund Step
- Manager Person or team
- Email Customer Step
- Manager Approves? Decision
Yes: Issue Refund. No, denied: Email Customer - Case Closed End
A customer emails a refund request. The support agent checks the order in the system. If the refund is under $100 the agent approves it right away. If it is over $100 the agent sends it to the manager for approval. The manager reviews and either approves or denies it. If approved, the payment processor issues the refund. The support agent emails the customer with the outcome and closes the case.
Wavelength drew this flow from the conversation above. Say your own version and it draws yours.
Who uses this template
Operations and SOP writers use it as a starting point. Step by step procedures with owners and approvals. See how operations and sop writers use Wavelength.
Start from it
Open the template and the flow is on the canvas, laid out and ready to edit.
Change it by talking
Say what is different in your team. Wavelength adds, removes, and renames the shapes for you.
Send it
Share a link, or export to PNG, PDF, PowerPoint, draw.io, BPMN, or an SOP document.
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Questions
Is the refund request sop template free?
Yes. Every Wavelength plan can open this template, the Free plan included. The Free plan saves up to 5 flows and needs no card.
Can I change the template to match my process?
Yes. Open it, then describe what is different in your team, by typing or by holding the mic. Wavelength edits the flow to match. You can also drag, rename, and delete shapes by hand.
What can I export the template to?
Exports include PNG, PDF, PowerPoint, draw.io and Lucidchart, BPMN 2.0, Mermaid, an SOP document, n8n, and a CSV of steps.
Open the refund request sop template
It opens in the editor, ready to change by talking.