Process improvement
See the current state clearly. Then design the future state.
Interview the people who do the work. Wavelength maps what they say, with the rework loops and waits included. Then copy the flow and redesign it.
Free plan, no card. Starter $4.99 and Pro $9.99 per month.
Capture what really happens
People describe the real process, with the workarounds. You map that, not the policy document.
Spot the loops
A "send it back" branch is a rework loop. You see each one on the map.
Compare versions
Duplicate the flow for the future state and keep the current state for the before and after.
Where teams improve processes with Wavelength
Claims handling
From the claim intake to the payout.
See the exampleMortgage applications
Every handoff from the application to closing.
See the exampleOrder to cash
Find the delays between the order and the payment.
See the exampleChange requests
Standard change requests with approvals and checks.
See the exampleVendor security review
The review steps and who signs off.
See the exampleIncident management
Detection, response, and the post-incident review.
See the exampleFrom the conversation to the map
An example walkthrough for process improvement. Wavelength draws each step as the speaker names it.
What someone says"The claim comes in and an adjuster reviews it. If the documents are complete, they approve the payout. If not, we request the documents, and that can take a week."
- Actor: Customer files a claim
- Step: Adjuster reviews the claim
- Decision: Are the documents complete?
- Yes branch: Approve the payout
- No branch: Request documents (wait time named in the call)
Features for process improvement
Live diagram building
Hold the mic and talk. Each person, system, and step appears on the flow as you name it. A question like "Docs complete?" becomes a decision with its branches.
Current and future state compare
Compare two flows side by side or as an overlay. See what was added, removed, and changed, with a summary you can export.
Process metrics
Add active time and wait time to each step. See a heat map of the slow steps and export the metrics as a .csv file.
Swimlanes
Switch the flow to swimlanes. Each actor gets a lane, and each handoff crosses a lane line.
BPMN 2.0 export
Export a .bpmn file for Camunda, bpmn.io, or any BPMN tool.
Recording and transcript import
Upload audio or video up to 120 minutes, or a .txt, .md, .vtt, .srt, .json, .pdf, or .docx transcript, and get the flow.
Popular integrations for process improvement
Recordings and transcripts
Upload the call recording or the transcript. The FAQ lists every file type.
Get more details
All plansChrome side panel
Open Wavelength beside any browser tab and build the diagram while the call runs.
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ExportExcel and Google Sheets
Export the steps as a .csv with owner, active time, wait time, and cost for each step.
Get more details ImportMicrosoft Visio
Import Visio .vsdx files in your browser. Each file becomes an editable flow.
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ExportMake
Export a Make scenario blueprint: a webhook trigger, one module for each step, and one Router for each decision.
Get more detailsPlans and pricing
5 saved flows. No card.
50 new flows a month, 4 mic hours, your own logo.
Unlimited flows, 10 mic hours, teams, version history.
7 days of Pro, no card. See pricing.
Common questions
Can I map the future state in the same tool?
Yes. Duplicate the current state flow and edit the copy by voice or text. Then use Compare to see the before and after.
Can I run a process mapping workshop with Wavelength?
Yes. Present the flow on the screen and build it while the group talks. Read the workshop guide for a step by step plan.
Does Wavelength support BPMN?
Yes. Export any flow as a BPMN 2.0 .bpmn file for Camunda, bpmn.io, or another BPMN tool.
Can I compare the current state and the future state?
Yes. Open Compare to see two flows side by side or as an overlay, with the added, removed, and changed steps and a change summary in Markdown.
Put Wavelength to work on process improvement
Talk through a process. Wavelength draws the flow.
The free plan needs no card. The demo needs no account.