Product returns and RMA process diagram
This is a worked example. Wavelength built the diagram below from the description on this page. Nobody drew it by hand.
What was said
The customer requests a return in the Loop Returns portal. Loop checks the order in Shopify. If the order is within 30 days, Loop creates the return label, otherwise the request goes to the support team for review. The warehouse receives and inspects the item. If the item is in good condition, the customer gets a refund in Shopify, and the item goes back into inventory.
The diagram
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What is in this flow
- Systems: Loop Returns Portal and Shopify.
- Data stores: Inventory.
- People and teams: Customer, Support Team and Warehouse.
- Decisions: Within 30 Days? and Item Good Condition?.
- Size: 8 steps and 9 connections.
Mermaid code
Copy this into any Markdown file, GitHub README, or Mermaid Live to render the same flow.
flowchart TD
n1("Customer")
n2{{"Loop Returns Portal"}}
n3{{"Shopify"}}
n4("Support Team")
n5("Warehouse")
n6{"Within 30 Days?"}
n7{"Item Good Condition?"}
n8[("Inventory"])
n1 -->|requests return| n2
n2 -->|checks order| n3
n3 --> n6
n6 -->|Yes| n2
n6 -->|No| n4
n2 -->|creates label and sends item| n5
n5 -->|inspects item| n7
n7 -->|Yes| n3
n7 -->|Yes| n8Map your own process
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