Customer churn prediction ML pipeline diagram
This is a worked example. Wavelength built the diagram below from the description on this page. Nobody drew it by hand.
What was said
Product usage events and billing data land in the Databricks lakehouse. A feature pipeline builds the customer features every night. The churn model scores every account. If an account's churn risk is above 70 percent, the account is pushed to Salesforce and the customer success manager gets a task. MLflow tracks each model version, and the data science team retrains the model every month.
The diagram
Opens an editable copy you can change by voice or by hand. Free account, no card.
What is in this flow
- Systems: Feature Pipeline, Churn Model, Salesforce and MLflow.
- Data stores: Databricks Lakehouse.
- People and teams: Customer Success Manager and Data Science Team.
- Decisions: Churn Risk >70%?.
- Size: 9 steps and 8 connections.
Mermaid code
Copy this into any Markdown file, GitHub README, or Mermaid Live to render the same flow.
flowchart TD
n1(["Product Usage & Billing Data"])
n2[("Databricks Lakehouse"])
n3{{"Feature Pipeline"}}
n4{{"Churn Model"}}
n5{"Churn Risk >70%?"}
n6{{"Salesforce"}}
n7("Customer Success Manager")
n8{{"MLflow"}}
n9("Data Science Team")
n1 -->|land in| n2
n2 -->|feeds| n3
n3 -->|builds features| n4
n4 -->|scores| n5
n5 -->|Risk >70%| n6
n5 -->|Risk >70%| n7
n4 -->|tracks| n8
n9 -->|retrain| n4Map your own process
Describe your version out loud, or paste the transcript of a call. Wavelength draws the flow as you talk, and you can edit it by voice, by prompt, or by hand.
Every new account starts with 7 days of Pro. No card needed.
Related
- Flow diagram examples: all 37 worked process and data flow diagrams
- Order to cash process: a finance flow example
- Procure to pay process: a procurement flow example
- Employee onboarding: an HR flow example
- Invoice approval workflow: an approval flow example
- Support ticket escalation: a support flow example
- Flowchart template: copy, edit, and make your own
- For business analysts: capture an as-is process in swimlanes
- Live demo: describe a process and see the flow, no account needed